Good Questions.
Clear Answers.

Expanded answer

Yes.

1. 01 Open Profile > Offerings > Add New Offering.
2. 02 Choose Service or listing, then select the service.
3. 03 Complete its details and save.
4. 04 Repeat for each service you offer.

Expanded answer

Check the status of the offering you expect customers to find.

1. 01 Open your offerings and check that your profile and offering are active, the offering is not paused, and the service has been approved.
2. 02 Check that identity verification is complete.
3. 03 For a paid service, check that a price is saved and Stripe is ready to accept charges.
4. 04 Try finding the offering again from the customer view.

Expanded answer

Complete the setup needed for your offering, make the offering active and check it from the customer view.

1. 01 Open Profile > Offerings and review the service or product you want customers to find.
2. 02 Complete missing details and activate the offering if it is paused.
3. 03 Finish identity verification. For paid offerings, check your Stripe setup too.
4. 04 Check your availability and location details.

Expanded answer

Explain the work you do, the experience you bring and what a customer should know before booking.

1. 01 Use a clear profile photo and a short, specific About You description.
2. 02 In each offering, explain what the price includes, how long the work takes, where it happens and any preparation, materials or limits.
3. 03 Describe qualifications accurately in your written description where relevant.
4. 04 Do not describe them as checked by bibidi unless a specific approved check says so.

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Verified means identity approval has been recorded for the provider's bibidi profile.

1. 01 It does not confirm licences, insurance, professional qualifications, criminal record or the quality of the work.
2. 02 It is not a guarantee of safety or a bibidi recommendation for every job.
3. 03 Keep your profile accurate and describe any qualifications honestly.
4. 04 In the app, open Profile > Trust & Verification to check your identity status.

Expanded answer

Trust Boost badges describe specific information or achievements associated with your profile.

1. 01 They are separate from the identity verification needed for ordinary provider discovery.
2. 02 In the app, open your provider Profile and inspect the badge information if it is available.
3. 03 Check each badge's description and status.
4. 04 Coming soon does not mean you have completed that check, and customer display may differ from your provider view.

Expanded answer

Use Time Off to mark a period when you cannot take new service bookings.

1. 01 Open Profile > Availability > Time Off.
2. 02 Add the dates and times, and complete any recurrence options you need.
3. 03 Save the rule.
4. 04 Check Saved time-off rules to confirm it was added.

Expanded answer

Pause an offering for a break.

1. 01 Open Profile > Offerings.
2. 02 Choose Pause on the active offering and review any warning shown.

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A direct service booking needs your acceptance.

1. 01 A booking from an estimate is confirmed when the customer accepts your quote and completes payment.
2. 02 For a direct booking, review the paid request and accept or decline.
3. 03 For an estimate, agree the work in the quote and wait for payment after acceptance.
4. 04 Check the booking status before starting the job.

Expanded answer

Agree the new time with the customer in Messages, then use Reschedule on the booking.

1. 01 Open the pending or confirmed booking and choose Reschedule when shown.
2. 02 Select the agreed date and time and save.
3. 03 Check the updated details and ask the customer to check them too.

Expanded answer

When a customer cancels, check the booking status and payment record.

1. 01 The applicable cancellation rules determine the financial outcome.
2. 02 Open the cancelled booking.
3. 03 Read the cancellation and payment information available.
4. 04 Contact support if the outcome does not match the agreement or is unclear.

Expanded answer

Cancel through the booking when you cannot provide the service, and message the customer promptly.

1. 01 Open the booking and use the cancellation action shown.
2. 02 Explain that you cannot attend so the customer can make another arrangement.
3. 03 Check the cancellation record and contact support if a payment outcome needs attention.

Expanded answer

Message the customer if they have not arrived or you cannot access the agreed location.

1. 01 Keep the booking details and relevant messages.
2. 02 Check the agreed time, location and access instructions.
3. 03 Ask whether they can still attend or whether you can agree a new arrangement.
4. 04 Contact support if the visit cannot proceed and the booking or payment needs attention.

Expanded answer

A customer pays for a direct booking before you accept it, and the payment is held in their bibidi account.

1. 01 For an estimate, the customer pays after accepting your quote.
2. 02 For pickup or delivery products, accept the order request before the customer pays.
3. 03 In-person product orders go straight to payment.

Expanded answer

The standard provider platform fee is 8%.

1. 01 The customer pays a separate standard 8% service fee.
2. 02 Check the payment breakdown for the service or product amount, fees and any collected tax.
3. 03 Check campaign credits or promo discounts applied to your booking.
4. 04 Use the actual transaction breakdown for the amount due to you.

Expanded answer

Tipping is not currently available through bibidi.

1. 01 There is no tip step for a customer to complete after a booking.
2. 02 Use the agreed service price and payment breakdown for the booking.
3. 03 If the recorded payment looks wrong, contact support with the booking details.
4. 04 Email hello@bibidi.ca if you need help with a charge.

Expanded answer

Check whether the service booking is completed, whether Stripe needs information, and whether a payout failure is shown in Notifications.

1. 01 Open the booking and confirm that the work has been marked finished.
2. 02 Open Payout Settings and complete any Stripe action required.
3. 03 If you see Payout failed, use Review to open the relevant details.
4. 04 After correcting the issue, contact support if the payout remains unresolved.

Expanded answer

Add a clear product name, one accurate photo, a useful description, the price and current stock quantity.

1. 01 Describe the item the customer receives, including its condition, size, materials and other details that affect their decision.
2. 02 The current form does not offer structured product variants or customization fields, so explain relevant limits in the description.
3. 03 Choose the fulfilment methods you support.
4. 04 Add pickup instructions or the delivery range and fee where requested.

Expanded answer

Yes.

1. 01 A provider profile can contain both service and product offerings.
2. 02 Create each offering separately from Offerings so customers can tell whether they are booking work or buying an item.
3. 03 Services need clear pricing, duration, location and availability.
4. 04 Products need accurate stock and fulfilment details.

Expanded answer

Customers can use the conversation available for an existing order.

1. 01 Before ordering, they can message you only if a Message or Chat option is shown.
2. 02 Use the order conversation to clarify pickup, delivery and product questions.
3. 03 Confirm meaningful arrangements in writing, then check the order status before handing over the item.
4. 04 In the current app, a product listing alone does not make the profile's Message button appear.

Expanded answer

Open the product order to review its status and the actions available.

1. 01 Review the product, quantity, payment and pickup or delivery details.
2. 02 Accept or decline a pickup or delivery request. In-person orders go straight to payment.
3. 03 Keep the customer informed through the order conversation. The customer can update a preferred pickup date; agree the practical handoff together.
4. 04 Contact support if a paid order needs a change, cancellation or refund.

Expanded answer

After an eligible service booking is completed, you and the customer can review each other.

1. 01 Open the completed booking and use the review option shown.
2. 02 Write feedback specific to the work, communication and actual experience, while protecting private details.
3. 03 Check your feedback and submit the review.

Expanded answer

Email hello@bibidi.ca with a specific concern if you believe a review needs attention.

1. 01 Compare the review with your transaction and message records.
2. 02 Collect the review text, customer's name and relevant booking details.
3. 03 Explain the specific concern and attach a useful screenshot if available.
4. 04 Send the details to hello@bibidi.ca, keeping your explanation factual.

Expanded answer

Use Report on the customer's profile or conversation where available, or email hello@bibidi.ca with a safety concern.

1. 01 Open the customer's profile or the relevant conversation's options menu.
2. 02 Choose Report and give a specific reason.
3. 03 Preserve the booking or order reference, messages, dates and useful screenshots.
4. 04 Submit the report. If you already reported the same person, email further details to hello@bibidi.ca.

Expanded answer

The Community Standards set expectations for respectful, accurate, reliable and safe participation in bibidi.

1. 01 Open the website FAQ, then the trust and safety or reviews information, and follow its Community Standards link, along with the Terms of Service and Privacy Policy.
2. 02 The standards call for respectful communication, accurate profiles, reliable work and proper notice when plans change.
3. 03 They prohibit harassment, discrimination, unsafe work, illegal activity and misleading information.
4. 04 Keep your offering and service claims accurate and protect private information.

Expanded answer

Open Settings, then Notifications, to change the provider alert and email preferences available for your account.

1. 01 Open Settings, then Notifications.
2. 02 Change the available booking request, message, booking update, payment, payout and email options.
3. 03 Check that your changes saved.
4. 04 In your phone's settings, allow bibidi notifications if you want app push alerts.

Expanded answer

Use offering or availability controls for a temporary break, or close the whole account through Settings when you are ready.

1. 01 Review active bookings, orders, payments and subscriptions.
2. 02 Keep the records you need.
3. 03 Resolve active work and payment issues before proceeding.

Expanded answer

Email hello@bibidi.ca with the booking, order, payment or account details and a clear description of the problem.

1. 01 Open Settings, then Contact Support.
2. 02 Read the contact details on the support webpage.
3. 03 Email hello@bibidi.ca with the problem details.