How Do I Report A Customer Or Safety Concern?

For immediate danger, move to a safer place and contact local emergency services first.

Report a concern

1. 1. Open the customer's profile or the relevant conversation's options menu.
2. 2. Choose Report and give a specific reason.
3. 3. Preserve the booking or order reference, messages, dates and useful screenshots.
4. 4. Submit the report. If you already reported the same person, email further details to hello@bibidi.ca.

Block or unblock contact

1. 1. Open an available profile or conversation menu.
2. 2. Choose Block to stop in-app messages and estimate requests between the accounts, and complete the confirmation shown.
3. 3. If you later want to remove your block, return to an available menu and choose Unblock.

Unblock does not remove a block placed by the other person. Blocking does not cancel active work or guarantee that all future bookings or orders are prevented.

Email hello@bibidi.ca if a blocked account is involved in unfinished work or a control keeps failing. Do not post private evidence publicly or confront someone when it feels unsafe.