You can delete your bibidi account yourself from the app or from bibidi.ca.
In the bibidi app
- Sign in to the app.
- Open the You tab, then Settings.
- Tap Delete Account.
- Tell us why you are leaving, enter your password, and confirm.
On bibidi.ca
- Sign in at bibidi.ca.
- Customers: open Settings, then Password & Security, then Close Account. Providers: open your provider dashboard, then Settings, then the Account & Legal tab, then Delete Account.
- Tell us why you are leaving, enter your password, and confirm.
If you signed up with Google and never set a bibidi password, use the email option below instead.
If you have a booking that is still pending or confirmed, or a payment that has not settled, the screen asks you to finish or cancel it first and lists what is holding things up.
What happens to your data
- Your account closes right away. Your profile and any listings disappear from bibidi.
- Saved payment methods, uploaded documents, saved locations, and app device registrations are removed from your account at closure. A follow-up job then deletes the files from our storage and detaches payment methods from our payment processor.
- Your account and profile details, including your name, contact details, address, and photos, are held in an encrypted recovery vault for 60 days so support can restore the account if you change your mind. After 60 days the vault is destroyed and the account cannot be recovered.
- Records of your bookings, payments, reviews, and messages are kept for as long as tax, accounting, and dispute rules require.
- bibidi deletes its own identity verification records for providers at closure. Records held by our verification partner are kept under that partner's retention policy, and bibidi cannot delete them.
If you cannot sign in, or you have no bibidi password
Email hello@bibidi.ca from the address on your account with the subject "Delete my account". We will confirm it is you, close the account, and reply when it is done.