Good questions.Clear answers.

bibidi is a local marketplace for services, products, rentals and businesses nearby. Compare profiles, pricing, availability and reviews, then book, request an estimate, message or buy, depending on what the provider offers.

On desktop, open the Account menu using the avatar button in the header, then choose Sign up. On mobile, tap Get started in the header. Follow the signup steps, accept the Terms and Privacy Policy, then check your email for the verification link.

Find local services, products, rentals and businesses. Search by what you need, then compare profiles, photos, prices, locations, availability, badges and customer reviews. The listing tells you whether to Book, request an Estimate, Contact or buy.

Book lets you choose an available time and pay during checkout. Estimate lets you send the job details first; no payment is taken until you accept a provider quote. Contact opens the Local's contact options. If they offer chat on bibidi, choosing it starts a conversation here; otherwise, you can call, email or use their booking link.

Search by service, category, business or provider name. Refine the results, then open more than one profile. Compare the work offered, pricing, availability, location, photos, badges and recent reviews before choosing the provider who fits your needs.

Open the provider profile and choose the offering marked Book. Select an available date and time, confirm the location, answer any provider questions and review the full price. The booking is created and held while you complete the secure Stripe payment. Once payment succeeds the booking shows as Pending in your Dashboard until the provider accepts it, then it changes to Confirmed. An unpaid booking is released.

The booking appears under Dashboard → Bookings → Upcoming and the provider is notified. It may show Pending until the provider accepts it, then changes to Confirmed. Open Booking Details for the schedule, location, payment status, notes and provider messages.

Select Message on a provider profile, or open the booking and choose Message from Booking Details. Keep important instructions and agreed changes in the conversation. Never send passwords, full payment-card details or unnecessary sensitive information.

Send one clear follow-up in Messages and include the service or booking name. Check Bookings to see whether the request is Pending, accepted, declined or cancelled. If the work is time-sensitive, browse another provider—but do not duplicate an uncertain payment.

Open Dashboard → Bookings and message the provider with the new date or time. The provider reschedules the booking from their side and you receive the updated details. A change to scope, duration or price may require an adjustment that you must review and approve.

Choose Offer and read the For Providers page to learn about becoming a Local. Download the bibidi app from the App Store or Google Play, then finish setting up your profile, services, pricing and availability in the app.

Use a clear profile photo, specific bio and real examples of your work. Explain each service, what is included, how pricing works and where you work. Keep availability current and add relevant Trust Boost information. Detailed, honest reviews strengthen the profile over time.

Create a separate offering for each service. Choose an hourly or flat Book option when the price is predictable, or Personalized Estimate when details affect the total. Add clear inclusions, location details and provider questions, then keep your calendar accurate.

Open Provider Dashboard → Bookings → Requests and review the service, schedule, location, notes, photos and payment status. Ask questions in Messages, then Accept or Decline. For personalized work, use Send Quote with the amount, scope, schedule and explanation.

Use specific service names and descriptions so the right customers can find you. Complete your profile, show real work, keep pricing and availability accurate, reply promptly and earn honest reviews. No single change guarantees placement, so improve the full journey.

List physical products you can legally and safely provide, including handmade goods, art, clothing, home décor and other local products. Services belong in a Book or Estimate offering. Keep product descriptions, prices, photos and stock quantities accurate.

Every product needs at least one fulfilment method. Add a pickup location and instructions, set a local delivery radius and fee, or enable in-person handoff for markets and events. Use Messages to confirm timing and special arrangements with the customer.

A pickup or delivery request does not charge the customer immediately. After you accept the order, it moves to Awaiting Payment and the customer completes Stripe checkout within the payment window. In-person orders can move directly to the payment step.

Once payment succeeds, the order becomes Paid and Confirmed. Prepare and deliver the item using the selected fulfilment method; provider earnings are paid out through Stripe once the order is complete.

Stripe securely processes payments. Before paying, review the service price, fees, taxes, discounts or credits and the final total. For a Book service, payment happens at checkout. For an Estimate, payment happens only after you accept the provider’s quote.

Book services are charged when Stripe payment succeeds during checkout. Estimate requests are free; the charge happens only after the customer accepts the quote and pays. For an in-person product purchase, you pay right away at checkout. For pickup and delivery requests, the provider accepts the order first, then you pay.

Connect Stripe and an eligible bank account. After completing the agreed work, select Finish Job in the booking details to release your earnings for payout processing. The button is available for confirmed bookings once the scheduled start time has arrived and any active adjustment is resolved. First payouts commonly take 7–14 days; later payouts follow the Stripe schedule and the receiving bank’s processing time.

Read the Stripe error, check the card fields and available funds, then retry or use another card. If your bank shows a charge but the booking is not paid, do not keep retrying. Contact hello@bibidi.ca with the booking ID, amount, time and only the card’s last four digits.

The complete price breakdown appears before you confirm and pay. Review the service or product price, applicable platform or processing fees, taxes, discounts, credits and final total. Do not continue until the amount and what it covers are clear.

After a completed bibidi booking, customers can review the provider and providers can review the customer. Reviews should describe the real experience and remain relevant, respectful and honest. Providers may invite a customer to review, but should never offer a reward or pressure them for a certain rating.

Verified means the provider completed an additional identity-verification step through bibidi’s verification partner. It adds useful context but does not guarantee service quality. Compare the full profile, reviews, work examples, messages and relevant Trust Boost badges.

Keep relevant messages and booking information in bibidi, take screenshots and contact Support with the account or booking details. Do not share sensitive payment information. If anyone is in immediate danger or needs urgent assistance, contact emergency services.

Use Forgot Password on the sign-in screen and follow the email link to create a new one. To update your information, open your account or profile settings, make the change and save it. Contact Support if you cannot access the email or phone number on the account.