Good Questions.
Clear Answers.

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bibidi helps you find local services and products, contact providers, and keep supported bookings, orders and messages in one account.

1. 01 Search for what you need and open a provider's profile.
2. 02 Read the offering details, prices, photos and reviews.
3. 03 Use the action shown: book a service, request an estimate, order a product or contact a classified business.
4. 04 Check the booking or order status before making plans.

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Creating a customer account and browsing are free.

1. 01 You can send messages where the offering allows them without a separate message charge.
2. 02 Before paying for a service or product, review the total and any fees and taxes shown at checkout.
3. 03 Customer early-access requirements are separate from the cost of creating an account.
4. 04 If signup asks for a code you do not have, follow the access options shown or email hello@bibidi.ca for help.

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Sign in to the same bibidi account on the website and in the app to find its bookings, messages and saved providers.

1. 01 Open Home and use the Customer and Provider switch.
2. 02 If you have not set up a provider profile, follow the provider setup prompts.
3. 03 Return to the Customer view when you want to book another provider.

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Use the password-recovery option on the sign-in screen to request a reset link for your account email.

1. 01 Choose Forgot password? and enter the email address on your account.
2. 02 Check your inbox and spam folder.
3. 03 Open the newest reset email and set a new password.
4. 04 Return to bibidi and sign in.

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Verified means identity approval has been recorded for the provider's bibidi profile.

1. 01 It does not confirm their licences, insurance, professional qualifications, criminal record or the quality of their work.
2. 02 It is not a guarantee of safety or a recommendation for your particular job.
3. 03 Read the offering, photos and reviews, then ask the provider about any qualifications or job requirements that matter to you.
4. 04 Verification details may not be displayed in every version of bibidi.

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Trust Boost badges describe particular information or achievements associated with a provider.

1. 01 Availability can differ between the app and website.
2. 02 If badge details are shown, read the description and status of each badge.
3. 03 A badge marked Coming soon is not a completed check.
4. 04 Use the provider's offering details, photos and reviews to decide whether their work fits your needs.

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Sign in and save a provider to return to their profile later.

1. 01 Open the provider and use the heart or Save control.
2. 02 Open Saved providers in your customer settings or dashboard.
3. 03 Select a saved provider to review their current offerings.
4. 04 To remove a provider, use the selected heart, Unsave or removal control shown.

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Try a simpler search or a related category if you cannot find the service you need.

1. 01 Clear restrictive filters and try a shorter search term.
2. 02 Open relevant providers to check what they actually offer.
3. 03 If a provider offers Request an estimate for the work you need, send that provider the details.

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Open Bookings, then Booking Details, to check your service request.

1. 01 After checkout, the charged payment is held in your bibidi account while the request waits for the provider to accept.
2. 02 An accepted estimate is confirmed after successful payment.
3. 03 Check the recorded schedule, location, payment and Messages before the visit.
4. 04 Pending alone does not prove that payment succeeded.

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Your provider can propose a price or duration change on a confirmed booking.

1. 01 Read the proposed final price, duration and reason.
2. 02 Approve the change if you agree. For an increase, complete the additional payment shown, including any applicable fees and tax.
3. 03 If it is incorrect, choose Dispute and explain the problem.
4. 04 If the app says no saved payment method is available, add a card in Payment and transaction, then return to the booking.

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Send a follow-up message and check the booking status.

1. 01 If the scheduled start has arrived and the provider has not responded, contact support with the booking details.
2. 02 Open Messages and ask the provider to confirm whether they can take the job.
3. 03 Check Bookings for a response or cancellation.
4. 04 If the request remains unresolved at the scheduled start, give support the booking details and the time you expected the service.

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You can message before booking when Message is available on the provider's profile or offering.

1. 01 Sign in and open the provider's profile or offering.
2. 02 Use Message or the contact option shown.
3. 03 Ask a clear question about scope, timing or whether the offering suits your needs.
4. 04 Once you have a booking or estimate, continue in its conversation so the details stay together.

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Include enough detail for the provider to understand the job, location and timing.

1. 01 Describe the job, the result you want and its size or quantity.
2. 02 Complete the requested location and timing fields.
3. 03 Mention access limits and anything the provider needs to bring or prepare.
4. 04 Add useful photos where the form allows attachments, after checking that unrelated private information is not visible.

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Share only photos and details needed to explain the work.

1. 01 Check images and documents for unrelated people, private paperwork, access codes or other personal information.
2. 02 Remove unrelated private information before selecting the file to send.
3. 03 Use the attachment control in Messages or the attachment fields provided in your request.
4. 04 Check that the attachment has finished sending before relying on it.

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Message the provider to ask for an update.

1. 01 If you cannot resolve a late arrival or missed visit, contact support with the booking details.
2. 02 Check the agreed time and location in Booking Details.
3. 03 Ask the provider whether they are still coming and record any revised arrangement in Messages.
4. 04 If they do not arrive, keep the relevant messages and tell support what happened.

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Message the provider if the booking was marked completed before the agreed work was finished.

1. 01 Explain what remains unfinished in the booking conversation.
2. 02 Keep the booking details, messages and useful photos.
3. 03 Contact support if the issue remains unresolved.

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You are charged when you complete checkout, not when the service is finished.

1. 01 For a direct service booking, payment is charged and held in your bibidi account while the provider reviews the request.
2. 02 For an estimate, the request is free and you pay only after accepting the quote.
3. 03 For a pickup or delivery product order, you pay after the seller accepts.
4. 04 In-person product orders go straight to payment.

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The standard customer service fee is 8%.

1. 01 Your checkout shows the fee and any applicable tax before you pay.
2. 02 Review the service or product amount and the checkout total.
3. 03 Check any discount or fee waiver shown on that transaction.
4. 04 Complete payment only after checking the amount.

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Pay using a payment method offered at checkout.

1. 01 Card payments are processed through Stripe.
2. 02 Enter your card details in the payment form.
3. 03 Review the total and any option to save a card.
4. 04 If a payment method you expected is not shown, use an available method or contact support.

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Stripe processes card payments through bibidi's checkout.

1. 01 Enter payment details in that form, not in Messages.
2. 02 Use the checkout connected to your booking or order.
3. 03 Do not send a provider or support your full card number, security code or password.
4. 04 If you need help with a payment, give support the booking or order details and the card's last four digits.

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Tipping is not currently available through bibidi.

1. 01 There is no tip step to complete after your booking.
2. 02 Check the agreed service payment in the booking.
3. 03 If a charge looks wrong, contact support with the booking details.
4. 04 Email hello@bibidi.ca if you need help with a charge.

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Read the payment message and check the details it asks you to correct.

1. 01 If your bank shows a charge but bibidi does not show payment, contact support before trying again.
2. 02 Check the card details and any authentication requested by your bank.
3. 03 Look at the booking or order status and your bank's record.
4. 04 Send support the booking or order details, amount, time and card's last four digits if they do not match.

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Once a refund has been issued, your bank determines when it appears on your statement.

1. 01 Check the booking or order and any available payment record.
2. 02 For a product-order refund, contact support; there is no self-serve refund control.
3. 03 If the amount or status is unclear, give support the booking or order details and the original payment amount.
4. 04 If cancellation raises a question about a separate payment-processing charge, contact hello@bibidi.ca for the breakdown for that transaction.

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Use Message on the seller's profile when it is available.

1. 01 You can also open the conversation from an existing order.
2. 02 Ask about the product before ordering if the profile offers messaging.
3. 03 Once you have an order, keep the arrangements in its conversation.
4. 04 If a block prevents contact about an active order, contact support.

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For pickup or delivery, you pay after the seller accepts your order request.

1. 01 In-person orders go straight to payment.
2. 02 Pay an accepted pickup or delivery order within 24 hours.
3. 03 Pay an in-person order within 30 minutes.
4. 04 If the payment window expires, place a new order if you still want the product.

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Open the product order to check its status, payment, quantity and arrangements with the seller.

1. 01 Read the next step and any payment deadline shown.
2. 02 Use Message seller on the website or Message Seller in the app to confirm pickup or delivery arrangements.
3. 03 For a pickup order that is still active, update Preferred pickup date using Update date on the website or Change pickup date followed by Update date in the app. Check that the date saved and agree the time with the seller.
4. 04 For a delivery-date change, or a change after payment that you cannot complete, contact the seller and support.

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Message the seller with the problem and any useful photos.

1. 01 If you need help with an order paid through bibidi, contact support with the order details.
2. 02 Describe what was wrong, missing or different from the listing.
3. 03 Keep the listing details, order record and conversation.
4. 04 Ask support about the specific order if the seller cannot resolve it.

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Reviews let people share feedback about an eligible experience.

1. 01 Open the completed booking and choose its review option.
2. 02 Rate the provider and add a comment if you want.
3. 03 Check that your feedback describes what actually happened, then submit it.

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A provider can review the customer after an eligible service booking is completed.

1. 01 They do not need to wait for you to submit your own review.
2. 02 You can check the rating and reviews shown on your customer profile.
3. 03 If you believe a review contains inappropriate content or private information, email hello@bibidi.ca with the review text, the person's name and booking details.
4. 04 Reporting a concern does not guarantee removal.

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Email hello@bibidi.ca if you believe a review includes inappropriate content, private information or a factual issue that needs attention.

1. 01 Collect the person's name, review text and relevant booking details.
2. 02 Include a screenshot if it helps support locate or understand the review.
3. 03 Explain the specific concern and the outcome you are requesting.
4. 04 Send the details to hello@bibidi.ca without unrelated private information.

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Use provider information, reviews, messages and transaction records to understand who you are dealing with and what has been agreed.

1. 01 Read the offering and badge descriptions.
2. 02 Ask about qualifications, insurance and anything important for the job.
3. 03 Keep important arrangements in Messages and keep the relevant booking or order details.
4. 04 Share only the information needed for the work.

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Paying through bibidi charges your card and then holds the payment in your bibidi account, linked to the booking or order.

1. 01 Use the checkout shown for the booking or order.
2. 02 Review the total before paying.
3. 03 Keep the payment record and relevant Messages if you need help with the transaction.

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Use Report or Block on the person's profile or the conversation's options menu where available.

1. 01 Open the person's profile or the relevant conversation's options menu.
2. 02 Choose Report and give a specific reason.
3. 03 Include useful booking details or screenshots where supported, then submit the report.

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The Community Standards explain the conduct expected when using bibidi.

1. 01 Read the documents shown in the prompt.
2. 02 Choose Agree and continue if you accept them.
3. 03 If saving fails, retry.

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Choose the help path that matches the service, payment, safety or technical problem.

1. 01 If it is safe, explain a service problem to the provider in Messages.
2. 02 Keep the booking or order reference, relevant messages, dates, payment status and useful screenshots.
3. 03 For payment or unresolved service problems, email hello@bibidi.ca with what happened and the outcome you are requesting.

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Open Settings, then Notifications, to change the customer preferences available for your account.

1. 01 Open Settings, then Notifications.
2. 02 Change the booking, message and email preferences shown.
3. 03 Check that your changes saved.
4. 04 In your phone's settings, check that bibidi is allowed to show notifications if you want push alerts.

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Email hello@bibidi.ca with your account, booking or order details and a clear explanation of the problem.

1. 01 Open Settings, then Help & legal.
2. 02 Choose Contact Support to start an email.
3. 03 Include what happened, what you expected, the time and what you already tried, then send it.

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Classifieds help you discover a business and contact it using the options it chooses to share.

1. 01 Open the listing and read its description.
2. 02 Choose an available contact option, such as Call Us, Book Us, Email Us or Chat in bibidi.
3. 03 Agree the work or item, price, timing and payment arrangements with the business.

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A classified arrangement is made directly with the business.

1. 01 It does not use bibidi's service-booking or product-order checkout.
2. 02 Before agreeing, confirm the item or work, total price, timing, payment method and the business's cancellation or return terms.
3. 03 Keep the listing, messages and any receipts.
4. 04 Do not assume that a classified payment includes a bibidi refund or payment-protection arrangement.

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Use a contact option the business has made available on its classified listing.

1. 01 Open the listing and select Contact when shown.
2. 02 Choose Call Us, Book Us, Email Us or Chat in bibidi from the available choices.
3. 03 Explain what you need and confirm the price and arrangements before committing.

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Use Report Provider on the business's profile when it is available, or email hello@bibidi.ca with the classified listing link.

1. 01 Open the business's profile and its menu.
2. 02 Choose Report Provider.
3. 03 Enter the reason and clear details about the concern.
4. 04 Submit the report.