Check the booking or order and any available payment record.
For a product-order refund, contact support; there is no self-serve refund control.
If the amount or status is unclear, give support the booking or order details and the original payment amount.
For help, email hello@bibidi.ca with the booking or order details when relevant.
If cancellation raises a question about a separate payment-processing charge, contact hello@bibidi.ca for the breakdown for that transaction. Do not assume that a platform-fee refund also refunds every processing cost.
