Can I Change or Cancel a Booking?

Open Booking Details to see the cancellation action available for your booking.

Start here

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Watch: Change or Cancel

The short version

To change the time, message your provider.
On the website, a confirmed booking starting within 24 hours directs you to Message Provider to Cancel.
In the app, review the cancellation information before confirming.
After a cancellation, check the booking and payment records and contact support if the outcome is unclear.

Little steps. Big clarity.

To change the time, message your provider.

On the website, a confirmed booking starting within 24 hours directs you to Message Provider to Cancel.

In the app, review the cancellation information before confirming.

After a cancellation, check the booking and payment records and contact support if the outcome is unclear.

For help, email hello@bibidi.ca with the booking or order details when relevant.