Cancellation Policy

Customer Help

Can I Change or Cancel a Booking?

Open Booking Details to see the cancellation action available for your booking.

1. 01 To change the time, message your provider.
2. 02 On the website, a confirmed booking starting within 24 hours directs you to Message Provider to Cancel.
3. 03 In the app, review the cancellation information before confirming.
4. 04 After a cancellation, check the booking and payment records and contact support if the outcome is unclear.

Local Provider Help

What Happens If A Customer Cancels?

When a customer cancels, check the booking status and payment record.

1. 01 The applicable cancellation rules determine the financial outcome.
2. 02 Open the cancelled booking.
3. 03 Read the cancellation and payment information available.
4. 04 Contact support if the outcome does not match the agreement or is unclear.

Local Provider Help

What Happens If I Cancel?

Cancel through the booking when you cannot provide the service, and message the customer promptly.

1. 01 Open the booking and use the cancellation action shown.
2. 02 Explain that you cannot attend so the customer can make another arrangement.
3. 03 Check the cancellation record and contact support if a payment outcome needs attention.

Local Provider Help

How Do I Manage Or Cancel An Order?

Open the product order to review its status and the actions available.

1. 01 Review the product, quantity, payment and pickup or delivery details.
2. 02 Accept or decline a pickup or delivery request. In-person orders go straight to payment.
3. 03 Keep the customer informed through the order conversation. The customer can update a preferred pickup date; agree the practical handoff together.
4. 04 Contact support if a paid order needs a change, cancellation or refund.

Customer Help

When Will I Receive a Refund?

Once a refund has been issued, your bank determines when it appears on your statement.

1. 01 Check the booking or order and any available payment record.
2. 02 For a product-order refund, contact support; there is no self-serve refund control.
3. 03 If the amount or status is unclear, give support the booking or order details and the original payment amount.
4. 04 If cancellation raises a question about a separate payment-processing charge, contact hello@bibidi.ca for the breakdown for that transaction.

Still need help?

Questions About Your Booking or Refund?

For help, email hello@bibidi.ca with the booking or order details when relevant.