Help Center

What Happens If A Customer Cancels?

When a customer cancels, check the booking status and payment record.

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The short version

Quick Answer

  1. The applicable cancellation rules determine the financial outcome.
  2. Open the cancelled booking.
  3. Read the cancellation and payment information available.
  4. Contact support if the outcome does not match the agreement or is unclear.

Little steps. Big clarity.

Written Answer

The applicable cancellation rules determine the financial outcome.

Open the cancelled booking.

Read the cancellation and payment information available.

Contact support if the outcome does not match the agreement or is unclear.

For help, email hello@bibidi.ca with the booking or order details when relevant.

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