How Do I Contact Customer Support?

Email hello@bibidi.ca with your account, booking or order details and a clear explanation of the problem.

Start here

The short version

Quick Answer

Open Settings, then Help & legal.
Choose Contact Support to start an email.
Include what happened, what you expected, the time and what you already tried, then send it.

Little steps. Big clarity.

Written Answer

Contact support from the customer website

1. Open Settings, then Help & legal.
2. Choose Contact Support to start an email.
3. Include what happened, what you expected, the time and what you already tried, then send it.

Contact support from the app

1. Open Settings, then Contact Support.
2. Read the contact details on the support webpage.
3. Email hello@bibidi.ca with the problem details.

The support page is not a submission form.

Report an app bug

1. Choose Found a bug? Help us squash it! in Settings.
2. Complete the Report a bug form.
3. Attach up to three useful screenshots if needed, then send the report.

On the customer website, Found a bug? Help us squash it! opens an email instead of the app form. If a form or link fails, email the details directly to hello@bibidi.ca.

Never send passwords, reset links, verification codes or full card details. For immediate danger, contact local emergency services.