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What Happens If There Is a Payment Problem?

Read the payment message and check the details it asks you to correct.

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The short version

Quick Answer

  1. If your bank shows a charge but bibidi does not show payment, contact support before trying again.
  2. Check the card details and any authentication requested by your bank.
  3. Look at the booking or order status and your bank's record.
  4. Send support the booking or order details, amount, time and card's last four digits if they do not match.

Little steps. Big clarity.

Written Answer

If your bank shows a charge but bibidi does not show payment, contact support before trying again.

Check the card details and any authentication requested by your bank.

Look at the booking or order status and your bank's record.

Send support the booking or order details, amount, time and card's last four digits if they do not match.

For help, email hello@bibidi.ca with the booking or order details when relevant.

How Do I Contact Customer Support?
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