How Do I Manage an Order?

1. 1. Read the next step and any payment deadline shown.
2. 2. Use Message seller on the website or Message Seller in the app to confirm pickup or delivery arrangements.
3. 3. For a pickup order that is still active, update Preferred pickup date using Update date on the website or Change pickup date followed by Update date in the app. Check that the date saved and agree the time with the seller.
4. 4. For a delivery-date change, or a change after payment that you cannot complete, contact the seller and support.

A preferred date is a request, not a guaranteed appointment. If an update fails, keep the original date in mind until the seller confirms the new arrangement. Product refunds need support; there is no customer refund button.

For help, email hello@bibidi.ca with the booking or order details when relevant.