Help Center

What Should I Do If Something Goes Wrong?

Choose the help path that matches the service, payment, safety or technical problem.

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The short version

Quick Answer

  1. If it is safe, explain a service problem to the provider in Messages.
  2. Keep the booking or order reference, relevant messages, dates, payment status and useful screenshots.
  3. For payment or unresolved service problems, email hello@bibidi.ca with what happened and the outcome you are requesting.

Little steps. Big clarity.

Written Answer

For immediate danger, contact local emergency services first.

  1. 1. If it is safe, explain a service problem to the provider in Messages.
  2. 2. Keep the booking or order reference, relevant messages, dates, payment status and useful screenshots.
  3. 3. For payment or unresolved service problems, email hello@bibidi.ca with what happened and the outcome you are requesting.

For an app error, use the bug-report option in Settings. If the app will not open or the report fails, email hello@bibidi.ca instead.

Reporting or leaving a review does not cancel a transaction or guarantee a refund. Never include passwords, full card details or unnecessary identity documents.

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