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How Do I Complete Identity Verification?

Complete identity verification to make an ordinary provider profile eligible for discovery.

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The short version

Quick Answer

  1. Open Profile > Trust & Verification, or return to the identity step in provider setup.
  2. Choose Verify identity or Continue verification.
  3. If a purchase is required, review the price shown before confirming.
  4. Follow the Veriff prompts for the requested identity document and camera check.

Little steps. Big clarity.

Written Answer

In the app:

  1. 1. Open Profile > Trust & Verification, or return to the identity step in provider setup.
  2. 2. Choose Verify identity or Continue verification.
  3. 3. If a purchase is required, review the price shown before confirming.
  4. 4. Follow the Veriff prompts for the requested identity document and camera check.
  5. 5. Return to bibidi and choose Refresh status.

A promotion or existing access may cover the charge. Pending review means the result is not final. If Action needed appears, use Try again and follow the requested correction.

If you paid but cannot continue, refresh once and contact hello@bibidi.ca with the payment reference and error before purchasing again. Do not send a full ID image in chat, email or a support recording.

Why Is My Profile Not Showing Yet?What Does Verified Mean?Still Stuck? Contact Us

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