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Can Customers Message Me About A Product?

Customers can use the conversation available for an existing order.

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The short version

Quick Answer

  1. Before ordering, they can message you only if a Message or Chat option is shown.
  2. Use the order conversation to clarify pickup, delivery and product questions.
  3. Confirm meaningful arrangements in writing, then check the order status before handing over the item.
  4. In the current app, a product listing alone does not make the profile's Message button appear.

Little steps. Big clarity.

Written Answer

Before ordering, they can message you only if a Message or Chat option is shown.

Use the order conversation to clarify pickup, delivery and product questions. Confirm meaningful arrangements in writing, then check the order status before handing over the item.

In the current app, a product listing alone does not make the profile's Message button appear. Profile messaging also depends on a qualifying service listing, account state and contact settings.

If you cannot resolve an active order because messaging is unavailable, contact hello@bibidi.ca with the order reference. A conversation by itself does not confirm an order or payment.

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