Help Center

What Should I Do If A Customer Does Not Show Up?

Message the customer if they have not arrived or you cannot access the agreed location.

Start here

The short version

Quick Answer

  1. Keep the booking details and relevant messages.
  2. Check the agreed time, location and access instructions.
  3. Ask whether they can still attend or whether you can agree a new arrangement.
  4. Contact support if the visit cannot proceed and the booking or payment needs attention.

Little steps. Big clarity.

Written Answer

Keep the booking details and relevant messages.

Check the agreed time, location and access instructions.

Ask whether they can still attend or whether you can agree a new arrangement.

Contact support if the visit cannot proceed and the booking or payment needs attention.

For help, email hello@bibidi.ca with the booking or order details when relevant.

How Do I Reschedule A Booking?What Happens If I Cancel?Still Stuck? Contact Us

Community Standards

Good People. Good Work.
That’s The Standard.

bibidi is built on real people helping real people. These standards are how we keep that trust strong.

Read The Community Standards
A local service provider beside a work vehicle